Terms & Conditions

TERMS & CONDITIONS Please read these Terms and Conditions ("Terms") carefully before using the https://www.laroseqatar.com website (the "Website") operated by Al Mana Lifestyle ("us", "we", or "our").

Your access to and use of the Website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Website.

By accessing or using the Website you agree to be bound by these Terms. If you disagree with any part of the Terms then you may not access the Website.

PURCHASES

If you wish to purchase any product or service made available through the Website ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. We will not share, sell or rent your personal information in any manner to any third party except if required to do so by law or any governing authority; or to protect our own legitimate interests.

We take all steps reasonably necessary to protect your personal information against any unauthorized access, use, alteration, disclosure or destruction. Whilst we have put in place physical, electronic and managerial procedures to secure and safeguard your personal information, we will not be held responsible for any unauthorized access by third parties and we cannot guarantee that the personal information provided by you or that is transmitted via this Website or by e-mail is totally secure and safe.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

AVAILABILITY, ERRORS AND INACCURACIES We are constantly updating our products and services on the Website. The products or services available on our Website may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Website and in our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice and such updates become effective from the date we make them available on the Website.

In case of dissatisfaction with the product delivered please refer to us within 24 hours from delivery date by sending an email to mailto:laroseqatar@almana.com with clear pictures of the product received stating the reason of dissatisfaction. We will get back to you in 2 working days.

Please note that Orders placed online cannot be exchanged. We do not exchange products sold on the Website: flowers, vases, chocolate, etc.

Contests, Sweepstakes and Promotions : Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Website may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

ACCOUNTS

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Website.

You are responsible for safeguarding the password that you use to access the Website and for any activities or actions under your password, whether your password is with our Website or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

LINKS TO OTHER WEBSITES

Our Website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. However, those sites may not follow the same Terms as us, we strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

TERMINATION

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Website will immediately cease. If you wish to terminate your account, you may simply discontinue using the Website.

Cookies Our Website may use technologies such as “cookies” in order to record session information, collect visit and access details to our web pages that enable Al Mana Lifestyle to continue to improve its services and provide better and useful features to its site users/guests. Cookies are pieces of information that are normally used by many websites for record-keeping purposes that can help sites remember, for example, your preferences. A cookie, in and of itself does not personally identify any user/guest. By using our Website, you are accepting our Cookie Policy.

Cookies: Cookies are small pieces of data stored on your device (computer or mobile device).

GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of the State of Qatar, without regard to its conflict of law provisions. Any dispute regarding these Terms shall be subject to the exclusive jurisdiction of the Courts in Qatar.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

CHANGES

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least fifteen (15) days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

You are subject to the Terms in effect at the moment in which you use this Website or place each order, except when by law or decision of governmental entities we must make changes retroactively to the said Terms. In this case the possible changes will also affect orders made previously by you. By continuing to access or use our Website after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, please stop using the Website. ORDERS PROCEDURE

You can place your order directly on-line or by telephone. - (00974 44563194, 00974 66997634) - Sunday day through Wednesday from 10:00 am till 9:00 pm - Thursday through Saturday from 10:00 am till 10:00 pm

Should you encounter any problems whilst browsing our site, please email us at: mailto:larose@almana.com

ORDERS CONFIRMATION 1. Expect a confirmation message from our customer service team regarding placement and delivery of your order. 2. Once we receive your order, you will directly be notified by return email that your order was received and will be processed. If you don’t receive this email confirmation, please contact our customer service department. 3. Order Tracking For information regarding your processed order please log in and track your order

ORDERS CANCELLATION You have the right to cancel an order up to 24 hours from placing the order on our Website. While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information.

An order may be subsequently cancelled after you have received a message from our customer service team. ”La Rose” reserves the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

PAYMENT FACILITIES

Security

We do understand your concern about payment securities and assure you that payment on-line is 100% safe and secure. The information you provide is automatically encrypted and cannot be read while transmitted over the net.

Payment Methods

You can choose any of the following payment methods: 1. Online Payment: Visa and Master & American Express cards can be used for on-line payment. 2. Offline Payment: money transfers are accepted (Western Union or MoneyGram) or cash payments in any of our branches

Payment Confirmation

Once your payment procedure is completed, you will receive a payment confirmation. In rejection cases, our customer service team will get back to you for more help.

Disclaimer:

In no event shall we be responsible for any direct, indirect, special, incidental or consequential loss or damage, including without limitation, loss or damage by way of loss of profits, loss of business opportunity, business interruption or loss of information, however arising and whether in contract, tort or otherwise, which you may suffer in connection with or arising out of (a) your use of the Website or any linked web site; or (b) your use of or reliance on information or any other material accessed through the Website including via any linked web site.

Events Beyond our Control We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under the Terms when caused by events that are beyond our reasonable control ("Force Majeure"). Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, but not limited to the following: Strike, lockout or other forms of protest. Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war. Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster. Inability to use trains, ships, aircraft, motorized transport or other means of transport, public or private. Inability to use public or private telecommunication systems. It shall be understood that our obligations deriving from the Terms shall be suspended during the period in which Force Majeure remains in effect and we will be given an extension of the period in which to fulfill these obligations by an amount of time equal to the time that the situation of Force Majeure lasted.

If you have any questions about these Terms, please contact us.